Lead the design, configuration, and customization of the ServiceNow platform, focusing on integration, UI Builder, and Playbook functionalities to enhance user experience and operational efficiency.
Develop and implement service request fulfilment workflows, leveraging CIS-CSM capabilities to streamline customer service processes and improve dispute management.
Utilize advanced scripting tools and ServiceNow functionalities to automate complex tasks and optimize business processes.
Architect and execute integrations with third-party systems, ensuring seamless data flow and process automation.
Collaborate with business stakeholders to gather detailed specifications and deliver high-quality products/releases that align with business objectives. Create and maintain comprehensive technical specifications documentation.
Manage data loading, manipulation, and maintenance between ServiceNow and other systems, ensuring data integrity and compliance with business requirements.
Work closely with business liaisons to design and optimize dashboards, home pages, performance analytics data collectors, and reports that provide actionable insights for decision-making.
Analyze user stories and internal procedures to enhance system capabilities, automate workflows, and address scheduling limitations throughout the development and delivery of ServiceNow releases.
Conduct thorough system and integration testing with both sample and live data, ensuring high-quality deliverables and adherence to best practices.
Required Skills
5- 8 years of experience in ServiceNow development and administration, with a strong focus on integration, UI Builder, Playbook, and CIS-CSM.
Proven expertise in dispute management processes and Financial Services Operations (FSO).
Strong understanding of ServiceNow modules, functionalities, and best practices.
Proficiency in scripting languages and tools relevant to ServiceNow development.
Excellent analytical and problem-solving skills with a focus on delivering business value.
Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.