Performs Configuration/Customization of the ServiceNow system, including creation workflows
Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc
Uses scripting tools and Service Now functionality to automate rote tasks
Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc.
Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation
Load, manipulate and maintain data between Service-now and other systems as needed
Work with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed
Must analyse and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow releases
Performs system and integration testing with sample and live data
Required Skills
Authentication protocols such as Active Directory / LDAP or SiteMinder federation /Azure